Setup / Upgrade issue - cannot complete the setup process

1. You are not using SQL 2005 / 2008 / 2012
   
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   Our software does not support any SQL server version before 2005, so you cannot currently install the software on your machine. See System Requirements for more info.

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2. SQL Server was not set up to allow remote connection (Microsoft SQL Server, Error: 53)
   
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   If the error log shows a line like the following:
   

   this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections.

   
   
   You will have to enable remote connection on your SQL server. See this link and this link for more info.

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3. Your site root web.config has some settings that conflict with the software
   
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   It is possible that settings defined in your site web.config conflict with the software's settings. Since web.config settings propagate down the folder hierarchy (to child applications), sometimes it could cause issues.
   
   You can edit the web.config files in the parent folders (could be more than one) like this to prevent inheritance issue:
   

   <location path="." inheritInChildApplications="false"> 
        <system.web> 
        ... 
        </system.web> 
    </location>
    <!-- if you are on IIS 7 Integrated pipeline mode -->
    <location path="." inheritInChildApplications="false"> 
        <system.webServer> 
        ... 
        </system.webServer> 
    </location>

   
   

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4. On IIS 7, your host does not allow HTTP Compression to be managed by the application
   
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   The error log shows a line like the following:
   

   Http-Error 500.19 Module DynamicCompressionModule this configuration can't be used because it is blocked.

   
   The reason for this is in the web.config file provided with the forum software. There is the tag:
   

   <urlCompression doStaticCompression="true" doDynamicCompression="true"/> 

   
   So, the software comes with a "gzip/deflate compression" enabled setting.
   
   However, in some server configurations this particular setting is set NOT to allow making changes on this attribute at the Application level configuration file.
   
   You have to allow this by editing the applicationHost.config file located under \windows\system32\inetsrv\config. Open the file with a text editor andsearch for:
   

   <section name="urlCompression" overrideModeDefault="Deny" /> 

   
   change "Deny" to "Allow" and you can proceed.
   
   Alternatively, you can remove the urlCompression line in the software's web.config file.

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5. You are using the browser installed on YOUR SERVER to set up the software
   
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   Browsers on the server often are limited in terms of functionality due to server security reasons, and therefore can have trouble running AJAX application.
   
   Please do not use this function limited browser on your server to try to set up the forum. Connect to your server from your own desktop and use the most updated version of your browser (IE / Firefox / Chrome....) to run the setup program.

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6. SQL Server login failure
   
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   If you see error like
   

   System.Data.SqlClient.SqlException: Login failed for user 'Samuel'

   
   in the log file, it means the account you use for the forum connection was not set up properly. It is either a) the user was not set up in the SQL server b) the connection string you specified in web.config is wrong

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7. Your server has some software installed that interferes with HTTP communication
   
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   If you can't complete the activation step, it's likely your server has some software installed that rewrites URL. In some cases your server will keep redirecting you to the same page that results in a browser error.
   
   See this page if you can't complete the activation step during setup.
   

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8. You run into 403 Forbidden: Access is denied error
   
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   You can try adding the following to the web.config file (the bolded part)
   

     <system.webServer>
       <modules runAllManagedModulesForAllRequests="true"></modules>
       <handlers>
         <remove name="UrlRoutingHandler"/>
       </handlers>
       <rewrite>
           <rules>
               <clear/>
           </rules>
       </rewrite>
     </system.webServer>

   
   

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