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Customer Support If you are less experienced with ASP.NET or SQL server, don't worry, because we are here to help! Frequently Asked Questions FAQ and Knowledge Base Articles Forum Some Common Installation Issues With the Forum Software Theme and Template Customization Customizing the main forum DHTML menu Setup / Upgrade issue - cannot get past "Step 1" !! Encounter Error when running the forum the first time How do I register the software? Error Reporting on the Forum E-mail does not work properly? Upload does not work! Adding Upload Progress bar Achieving single-sign-on More FAQs... Comprehensive Feature FAQ System Requirements for Version 3 Integration with external / forum user database User Managers and Forum Managers Differences? How does the Search Engine Friendly URL works? What are the browser requirements? Is there a way I can get a free trial? More FAQs... Purchase / License FAQ Can I place a purchase order? How do I get my invoice? Can I remove the copyright notice so that it won't be interfering How do I order the software? What payment options do you accept? Is the software delivered electronically (downloadable)? How long? Who should I contact if I have problems with downloading /unpacking? More FAQs... Technical / Support FAQ How do I obtain support from you? Is there any fee associated with support beyond the first 30 days? What kind of assistance can I expect from you? How long does it take before I will receive your reply? What are the regular support hours? Do you offer phone support? If so, what' s the number I should call? More FAQs... Pre-sales Q & A Forum (you may post questions here) International User Interface Language Support System Requirements Contact Form Software Documents Full Installation Guide Admin Quick Start Guide User FAQ's Site Integration Package (SIP) SIP Readme Download (restricted to license holders only) For Current Software License Owners First, register your software by following the instruction here Then, you can use our private support forum to ask questions. Still having trouble installing the software? You can use our Professional Installation Service. Billing Inquiry, Invoice, and Purchase Status: Log on to our Customer Care Center. For all other billing inquiries, please use this contact form. Other Resources Online Knowledge Base Articles. Special Notice We currently offers unlimited e-mail support for Commercial License Owners Minor version updates (e.g. from version 3.0 to version 3.5) is free Major version upgrades (e.g. from version 2.x to version 3.x) will be subject to a small upgrade fee We can only offer free updates and free support for users with unmodified software source code. Changes to Theme & Skin, Master Page header/footer, graphics, CSS, and Interface Languages do not fall in the category of Source Code Modification. We cannot provide support services for things we do not have control over. For example, we cannot help you configure your IIS web server, FTP server, SQL server, or mail server. Such questions must be handled either by your hosting company directly or by the direct software vendor (e.g. Microsoft).	Visit Our Forums! Contact Us News Update Feb 01, 2012 Social Network (Facebook, Twitter) Sign In Support Social Network (Facebook, Twitter) Sign In Support One of our main focuses for version 4 is tighter integrations with popular Social Networks like Facebook, Google+, and Twitter. In addition to the "Like", "Share" and "1+" ... Dec 21, 2011 Featured Articles Slider and Search Everywhere There are many exciting UI elements we are adding to Version 4 to make browsing more enjoyable and convenient. Today I am going to talk about a couple of core UI elements that are new ... Nov 30, 2011 Smart Tags / Plain old tags In the last post, I talked about the importance and the emphasis we placed on the Searching capability in the next version of our software. One of the strengths for our software lies in the ... Testimonials ASP Playground provides excellent support of their software. The help files included are awesome. The forum is fast. It works into my page very well. Basically, it is a great place to start a web community. I've many forums and this is one of the better ones that you can purchase. Really like it! Great job guys. Marc David, Discussbodybuilding.com ... and more Featured Forums: RCUniverse.com - Largest RC related site on the planet (forum, marketplace, magazine and more) HighLifter.com - High Lifter develops and markets unique custom after-market ATV and RUV Accessories MuscleTalk Forums - Bodybuilding, Strength and Fitness discussion forum Downloadfestival.co.uk - Home of Rock Festivals in Donington, UK. MikePortnoy.com - Home of the acclaimed drummer of Dream Theater, Mike Portnoy N4G.com - Social game news site that covers the game industry 24 hours a day, 7 days a week EVGA.com - the #1 NVIDIA authorized partner in North America for its leading-edge graphics cards and motherboards. CakeWalk.com - the world leading developer of powerful and easy to use products for music creation and recording. Reading Festival - the world's oldest popular music festival still in existence. Microchip.com - Microchip is a leading provider of microcontroller and analog semiconductors. Roadfood.com - Most memorable local eateries along the highways and back roads of America Komen.org - Leading Breast cancer information and support site. Hosting Controller - Hosting Controller 8 is a complete web hosting automation control panel which is designed specifically for web hosts. Collage Video - Exercise Video Specialists Since 1987 ArmyAirForces.com - Web site is dedicated to the United States Army Air Forces of World War II AM-ONLINE - Business magazine that aims to be the automotive industry’s most influential and valued media publication ... and more
Purchase Support Forums Online Demo

Customer Support

If you are less experienced with ASP.NET or SQL server, don't worry, because we are here to help!

Frequently Asked Questions

Software Documents

Site Integration Package (SIP)

SIP Readme
Download (restricted to license holders only)

For Current Software License Owners

First, register your software by following the instruction here
Then, you can use our private support forum to ask questions.
Still having trouble installing the software?
You can use our Professional Installation Service.
Billing Inquiry, Invoice, and Purchase Status:
- Log on to our Customer Care Center.
- For all other billing inquiries, please use this contact form.
Other Resources
- Online Knowledge Base Articles.

Special Notice

We currently offers unlimited e-mail support for Commercial License Owners
Minor version updates (e.g. from version 3.0 to version 3.5) is free
Major version upgrades (e.g. from version 2.x to version 3.x) will be subject to a small upgrade fee
We can only offer free updates and free support for users with unmodified software source code. Changes to Theme & Skin, Master Page header/footer, graphics, CSS, and Interface Languages do not fall in the category of Source Code Modification.
We cannot provide support services for things we do not have control over. For example, we cannot help you configure your IIS web server, FTP server, SQL server, or mail server. Such questions must be handled either by your hosting company directly or by the direct software vendor (e.g. Microsoft).

Visit Our Forums! Contact Us

News Update

Feb 01, 2012 Social Network (Facebook, Twitter) Sign In Support

Social Network (Facebook, Twitter) Sign In Support One of our main focuses for version 4 is tighter integrations with popular Social Networks like Facebook, Google+, and Twitter. In addition to the "Like", "Share" and "1+" ...

Dec 21, 2011 Featured Articles Slider and Search Everywhere

There are many exciting UI elements we are adding to Version 4 to make browsing more enjoyable and convenient. Today I am going to talk about a couple of core UI elements that are new ...

Nov 30, 2011 Smart Tags / Plain old tags

In the last post, I talked about the importance and the emphasis we placed on the Searching capability in the next version of our software. One of the strengths for our software lies in the ...

Testimonials

ASP Playground provides excellent support of their software. The help files included are awesome. The forum is fast. It works into my page very well. Basically, it is a great place to start a web community. I've many forums and this is one of the better ones that you can purchase. Really like it! Great job guys.

Marc David, Discussbodybuilding.com

... and more

Featured Forums:

RCUniverse.com -
Largest RC related site on the planet (forum, marketplace, magazine and more)
HighLifter.com -
High Lifter develops and markets unique custom after-market ATV and RUV Accessories
MuscleTalk Forums -
Bodybuilding, Strength and Fitness discussion forum
Downloadfestival.co.uk -
Home of Rock Festivals in Donington, UK.
MikePortnoy.com -
Home of the acclaimed drummer of Dream Theater, Mike Portnoy
N4G.com -
Social game news site that covers the game industry 24 hours a day, 7 days a week
EVGA.com -
the #1 NVIDIA authorized partner in North America for its leading-edge graphics cards and motherboards.
CakeWalk.com -
the world leading developer of powerful and easy to use products for music creation and recording.
Reading Festival -
the world's oldest popular music festival still in existence.
Microchip.com -
Microchip is a leading provider of microcontroller and analog semiconductors.
Roadfood.com -
Most memorable local eateries along the highways and back roads of America
Komen.org -
Leading Breast cancer information and support site.
Hosting Controller -
Hosting Controller 8 is a complete web hosting automation control panel which is designed specifically for web hosts.
Collage Video -
Exercise Video Specialists Since 1987
ArmyAirForces.com -
Web site is dedicated to the United States Army Air Forces of World War II
AM-ONLINE -
Business magazine that aims to be the automotive industry’s most influential and valued media publication

... and more

Purchase Support Forums Online Demo