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Customer Support
If you are less experienced with ASP.NET or SQL server, don't worry, because we are here to
help!
Pre-sales Questions for Visitors
Site Integration Package (SIP)
For Current Software License Owners
- First, register your software by following the instruction here
- Then, you can use our
private support forum to ask questions.
- Still having trouble installing the software?
You can use our Professional Installation Service.
- Billing Inquiry, Invoice, and Purchase Status:
- Other Resources
- Online
Knowledge Base Articles
- Included Installation Manual (readme.htm)- a detailed installation
manual is included in the software package.
It contains very important information so please use it when you encounter installation
/ configuration issues.
Special Notice
- We currently offers unlimited e-mail support for Commercial License
Owners
- Minor version updates (e.g. from version 3.0 to version 3.5) is
free
- Major version upgrades (e.g. from version 2.x to version 3.x) will
be subject to a small upgrade fee
- We can only offer free updates and free support for users with unmodified
software source code. Changes to Theme & Skin, Master Page header/footer, graphics,
CSS, and Interface Languages do not fall in the category of Source Code Modification.
- We cannot provide support services for things we do not have control over. For example,
we cannot help you configure your IIS web server, FTP server, SQL server, or mail
server. Such questions must be handled either by your hosting company directly or
by the direct software vendor (e.g. Microsoft).
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