Avatar page hangs (IIS hangs)! (Samuel)

Tue, 13 May 2003 19:52:47 GMT

Q: I' m trying to use avatars for the first time. When I click on " Click to choose avatars" in the profile page, The avatars.asp page never finished loading (it just hangs indefinitely).

A: This problem occurs because the Script Blocking feature in Norton AntiVirus software blocks scripting operations that access the file system, such as FileSystemObject. Although this problem is prevalent in Active Server Pages (ASP) Web applications, it can also occur in other technologies, such as Windows Scripting.

NOTE: This problem occurs even if Norton AntiVirus has been disabled.

To resolve this problem, contact Norton AntiVirus Software Support. The following Symantec Web site describes how to remove the Script Blocking feature:
How to disable Script Blocking in Norton AntiVirus

NOTE: You may have to reboot the server after you make the above-mentioned changes to the Norton AntiVirus software.

The above answer was taken directly from Microsoft' s Product Support Services, Knowledge Base Article - 295375:

PRB: Antivirus Software Causes FileSystemObject Calls to Hang IIS
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q295375