Error Reporting on the Forum (Samuel)

Tue, 04 Mar 2003 18:56:19 GMT

Hi everyone,

_When you report forum errors here, please follow the steps below:

Include the detailed error message and / or screen shots
Show detailed error directly on the browser
Try reproducing it on the demo forum
Post a bug report

_Include the detailed error message and / or screen shots
Here is how:

There is an Error Logger in the admin control panel, under System Related Options.

Please look for and open the error you want to report, and copy & paste the error details into your message.

Don't forget to import errors into the Error Logger if you see a notice at the top about "some errors waiting to be imported".

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Most of the errors that need importing are errors happened within SQL server. So, you can search for the errors you have just imported by typing %SQL% in the "By Source" text box, check the box, and then click "Filter Error".

However, if the error you encountered prevented you from accessing the admin control panel (mostly database related errors), you should be able to find some log files (xml files) under the ~/upfiles/logs/ folder. Please attach the log file(s) in your report.

If the issue you are reporting is a software behavior issue (doesn't generate errors), please specify in your error report.

If you are trying to report some anomalies on the page display or trying to refer to something that cannot be explained easily in simple words, please include a screen shot or two. I will be able to provide better help if I can understand the problem better.

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_Show detailed error directly on the browser.

If the error prevents you from access the forum at all, we need to see the detailed error directly in the browser. You are currently seeing the simplified error message which is not enough for troubleshooting.

Open web.config in the forum root and look for:

<customErrors defaultRedirect="~/PGDErrorHandler.aspx" mode="On">

Set the mode to “Off”, save the file on your server, and see what is shows.

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_Try reproducing it on the demo forum

Once you have the detailed error message, please try reproducing the issue on the demo forum. If you can, then this is indeed a bug in the software.

See if you can get the same error logged on the demo forum.

If the nature of the issue you encountered does not allow you to try on my demo forum, don't worry about it.

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_Post a bug report

Ok, now you can post your issue on the forum. Please include:

The detailed error message you gathered. If there isn't any, let me know as well.
What are the steps to reproduce the issue. If you have reproduced the issue on the demo forum, please point it out to me. The demo forum is in debug mode so it has more information.