http://www.aspplayground.net/forum/(c) ASP Playground Support Forum30Q: How do I obtain support from you? To get support from us is easy. Simply drop us an e-mail or go to our private support forum to post questions. We provide the best support (see our [link=http://www.aspplaygroundhttp://www.aspplayground.net/forum/fb.ashx?m=373915Thu, 15 Aug 2002 02:32:10 GMTQ: Is there any fee associated with support beyond the first 30 days (I know that support within the first 30 days is free, as you mentioned in the previous question)? Yes, any technical problems you submit after the first 30 days will be suhttp://www.aspplayground.net/forum/fb.ashx?m=373914Thu, 15 Aug 2002 02:30:48 GMTQ: What kind of assistance can I expect from you? Support request submitted through support e-mail will receive the highest support priority from us. Again, we will provide personalized support with detailed answers to all yhttp://www.aspplayground.net/forum/fb.ashx?m=373913Thu, 15 Aug 2002 02:29:45 GMTQ: How long does it take before I will receive your reply? We will reply your e-mail in less than a few hours (in most cases, within an hour). Please understand we do receive high volume of e-mail questions. Our private forum support is alwahttp://www.aspplayground.net/forum/fb.ashx?m=373912Thu, 15 Aug 2002 02:27:52 GMTQ: What are the regular support hours? Regular business hours: Mon-Fri, 9am - 5pm PST. Questions posted/email-ed during the regular business hours will be answered on the same day (ususally within a couple hours). On weekends, youhttp://www.aspplayground.net/forum/fb.ashx?m=373911Thu, 15 Aug 2002 02:26:43 GMTQ: Do you offer phone support? If so, what' s the number I should call? No, we do not offer phone support.http://www.aspplayground.net/forum/fb.ashx?m=373910Thu, 15 Aug 2002 02:25:58 GMTQ: Do you offer support to modified software (ASP.NET / SQL code modification)? Sorry but no, we cannot offer support to you if you modified the ASP.NET/SQL source code. However, we can offer assistance like what you can do (give you a direchttp://www.aspplayground.net/forum/fb.ashx?m=373909Thu, 15 Aug 2002 02:25:29 GMTQ: I forgot where my zip file is. Where can I download the software again? Yes, as long as you are a member of our private user group you can download it again. Please follow the instruction [link=http://www.aspplayground.net/forum/f51.ahttp://www.aspplayground.net/forum/fb.ashx?m=373908Thu, 15 Aug 2002 02:23:55 GMTQ: Where can I find the installation guide? It is in the package you downloaded after purchasing the software. Find the file named readme.htm.http://www.aspplayground.net/forum/fb.ashx?m=373907Thu, 15 Aug 2002 02:21:19 GMTQ: Upgrades! How do I apply them so that nothing will go wrong with my current forum? Nothing will go wrong if you follow our detailed instruction in our dedicated upgrade instruction forum. We wrote the instructionhttp://www.aspplayground.net/forum/fb.ashx?m=373906Thu, 15 Aug 2002 02:19:33 GMTQ: Can you install the software for me (for a fee maybe)? Yes, we can install the software for you for a fee. You can come to our purchase page for detailed information.http://www.aspplayground.net/forum/fb.ashx?m=373893Thu, 15 Aug 2002 02:02:22 GMT