PDF file cannot be opened in browser after uploaded

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Samuel

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PDF file cannot be opened in browser after uploaded Mon. May 3, '04 7:37 PM (permalink)

We have a workaround of the following problem in version 2.4.2. This problem has been confirmed to be an IE only issue.

In certain versions of some browsers, Acrobat Reader may not be properly displaying the PDF file within the browser. This can happen even if Acrobat Reader is installed correctly. Instead a blank screen and/or an error message is displayed.

Example error messages: "File does not begin with '%PDF-'" or "There was an error processing a page. There was a problem reading this document".

To solve this problem, Adobe recommends configuring Acrobat Reader as a 'helper', not a 'plug-in'. To configure Acrobat or Acrobat Reader as a helper application:

1.) Print these instructions.
2.) Exit or close your browser.
3.) Start or open Acrobat or Acrobat Reader.
4.) Select your version of Acrobat and follow the instructions below.

Acrobat 4.0 on Windows:

1.) Select 'Preferences/General' from the File menu.
2.) From the General Preferences dialog box, select 'Options' from list on the left.
3.) Uncheck 'Web Browser Integration' under Options.

Acrobat 5.0 on Windows:

1.) Select 'Preferences/General' from the Edit menu.
2.) From the Preferences dialog box, select 'Options' from list on the left.
3.) Uncheck 'Display PDF in Browser' under Web Browser Options.

Acrobat 6.0 or above on Windows:

1.) Select 'Preferences' from the Edit menu.
2.) From the Preferences dialog box, select 'Internet' from list on the left.
3.) Uncheck 'Display PDF in browser'.