Moderator "ticket" system (place alerts in a forum)

This suggestion involves modifying the mod alert code just a bit. Rather than have moderator alerts sent via PM to all moderators in a forum it is more efficient to have a ticket system or at the very least make the alert appear as a post in a private moderator forum or ticket alert forum.

If you have several moderators in a single forum they often don't know if another moderator has addressed the issue. This leads to moderators wasting their time by doubling or tripling up on tasks and users feel they are getting attacked if 3 moderators all bang on them for doing wrong (even if they are polite the fact that more than one is coming at you is daunting).

The system where an alert is placed as a post into a forum allows accountability so the post can be discussed and handled with a trail so other moderators know what is going on. The title of the alert can include the thread title and forum in which it appears. Inside the alert post it would have the title, forum name, link to the post, username who sent alert and reason for the alert.

A ticket system could be made to handle this or on the other hand a simple change of the contact moderator link to allow any user to click on it and have it go to post.asp with the privileges set properly so when they go to post and submit the post can be made to the private forum but they cannot read it once posted to this private forum.

I am agree with rcuniverse big forums have big problems son they need couple of moderators of having great panels. Also given a another fields to topic in db could change dramatically moderator works.

I mean when a problem happens and users give report of them. Topic status set it to red alert automatically. After reading hidden post in a topic including compliments. Moderator takes his action to get rid of problem in posts after action he/she posts to hidden area what he had done. (So admins and other mods see what happened). He/she lower alert level to green.

Here is the plan ;

1. "A" User makes a very bad thing in a post.
2. "B" user complain about it and posts to hidden area.
3. Topic status set to red. For easy viewing mods and admins in tt.asp page or search pro page.
4. "C" user also complains and post below "B" user post.
5. A mod sees red alerted topic in his area and goes to topic and reads about hidden post and edits "A" user post.
6. Also mod posts to hidden area about what he had done for what reason.
7. Mod sets topic status to green in exit. (maybe yellow for close watch for other mods, a problem in there could be happen again)
8. Everything solved. With a blazing speed.

My another short cut is like below ;

1. "A" User makes a very bad thing in a post.
2. "B" user complain about it and posts to hidden area.
3. Topic status set to red. For easy viewing mods and admins in tt.asp page or search pro page.
4. "C" user also complains and post below "B" user post.
5. "D" user also complains and post below "C" user post.
6. "E" user also complains and post below "D" user post.
7. "F" user also complains and post below "E" user post.
8. Forum code sees it has reached 5 or even 10 (user selected) complaints and after last green status and auto suspend topic for after viewing.
8.5 Maybe stopping users trying to hide others posts by multiple registrations. You can set a limit for counting a complaint for triggering auto suspend feature. I mean user with 5 posts don't count but you can trust a 100 time posted one.
9. Mod sees a topic has been suspended in his area when viewing tt.asp .
10. Goes to topic and reads about hidden post and edits "A" user post.
11. Also mod posts to hidden area about what he had done for what reason.
12. Mod sets topic status to green in exit and topic seems viewable for other users again.(maybe yellow for allowing close watch for other mods, a problem in there could be happen again)
13. Everything solved. With a blazing speed. With minimal abusing, using not giving all hard work to moderators.

Sorry for my poor English. I tried to tell it by numbers. All I wanna do keep forum good condition with minimal work by me and my mods.

I see a future in this forum so that's why I am writing this too long. Thank you for reading this.

The idea of a alert level is a good one. This is something I had wrestled with before but never implemented.

Any user could report a post but only those who have 100 posts (or whatever predefined level) count toward the alert level. If x number of complaints are made on a post it automatically gets hidden.

A single complaint would however trigger a single Post "ticket" to a private moderator forum or ticket forum so all moderators can easily view reported posts and converse in one place about them.

This process is much more efficient then sending a PM or email to several moderators and then have them step on each others toes and not know what the others may have or have not done regarding the problem post.

I do like the alert system since it can allow a problem post to be tossed out of view without a moderator ever having seen the post. The moderator can review it later and decide how to permanently handle it but at least in the meantime the post is out of sight. This is good to keep posts off from trolls or spammers who post abusive posts or offensive images which quickly tend to accumulate many reports.

Thanks for your posts, Gun and Rcuniverse. I will see about adding this feature in version 2.4

Thank you Samuel, after one some time control a big forum like 2500 post/day is very hard to control. Also too much spread it forums like RCUniverse's more harder to control.

I'll hope you will do it and give screenshots to mainpage for upping sales.

ORIGINAL: Samuel

Thanks for your posts, Gun and Rcuniverse. I will see about adding this feature in version 2.4

thanks samuel - looking forward to this one!

marc