Setup / Upgrade issue - cannot get past "Step 1"

Author	Message

Samuel

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Joined: May 23 '01
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Setup / Upgrade issue - cannot get past "Step 1" - Fri. Jul 18, '08 8:14 PM ( #1 )

If you cannot get past the first step in the setup program, you can check out the error log folder ~/upfiles/logs/

In this folder, you should see files with such name 2008.07.18-500.xml . Open them using either IE or Wordpad, and you should be able to see the <Details> of the error(s).

Report these errors to our support forum and I will help you solve the problem.

Alternatively, you can also attach the file with your report. DO NOT COPY PASTE the content of the xml file into the editor, as this will become very hard to read.

The following are the most common issues encountered during the setup/upgrade process:

You are not using SQL 2005 / 2008

Click to see the Solution
Our software does not support any SQL server version before 2005, so you cannot currently install the software on your machine. See System Requirements for more details.
SQL Server was not set up to allow remote connection

Click to see the Solution
If the error log shows a line like the following:

this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections.

you will have to enable remote connection on your SQL server. See this link for more info.
Your site root web.config turns viewstate off, or has some conflicts with the software.
Click to see the Solution
Make sure your site root web.config file (not the web.config file for the forum) does not turn off the "Viewstate" feature. The software requires Viewstate to be available. You probably have the following in your site root web.config file:
```
<Pages enableViewState="false"/> 
```
Make sure it is set to true instead.

If such change is impossible, see this instruction to prevent any further inheritance related error.
On IIS 7, your host does not allow HTTP Compression to be managed by the application
Click to see the Solution
The error log shows a line like the following:

Http-Error 500.19 Module DynamicCompressionModule this configuration can't be used because it is blocked.

The reason for this is in the web.config file provided with the forum software. There is the tag:
```
<urlCompression doStaticCompression="true" doDynamicCompression="true"/> 
```
So, the software comes with a "gzip/deflate compression" enabled setting.

However, in some server configurations this particular setting is set NOT to allow making changes on this attribute at the Application level configuration file.

You have to allow this by edit the applicationHost.config file locatedunder \windows\system32\inetsrv\config. Open the file with a text editor andsearch for:
```
<section name="urlCompression" overrideModeDefault="Deny" /> 
```
change "Deny" to "Allow" and you can proceed.

Alternatively, you can remove the urlCompression line in the software's web.config file.
You are using the browser on YOUR SERVER to try to set up the software

Click to see the Solution
Browsers on the server often are limited in terms of functionality due to server security reasons, and therefore always have trouble running AJAX enabled application.

Please do not use the function limited browser on your server to try to set up the forum. Connect to your server from your own desktop and use the uncrippled version of your browser (IE / Firefox / Chrome....) to run the setup program again.
SQL Server login failure

Click to see the Solution
If you see error like
System.Data.SqlClient.SqlException: Login failed for user 'Samuel'

in the log file, it means the account you use for the forum connection was not set up properly. It is either a) the user was not set up in the SQL server b) the connection string you specified in web.config is wrong