[FAQ]Software Activation Issues

Author
APGvNext Sam
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2013/02/23 09:52:40 (permalink) Activation
0

Software Activation Issues

First of all, to activate the software, you have to put your order number (can be found in SWReg or ShareIt's order confirmation email) in ~/config/appSettings.config:
<add key="OrderRefNumber" value="xxxxxxx"/>

Put your order number as the value for this key.
 
The last step of the setup program (~/setup) activates the software, so unless you install a new software instance or need to re-activate after moving to a new server, you shouldn't run into any activation issue.
 
In order to activate the software post setup, you need to be logged in as the System Admin (memberID = 0). You won't be able to access the Software Activation page with any other Admin account.

 
The following scenarios could be the reasons why you can't activate your current software instance:
  1. You just purchased the software
  2. You don't have enough license to cover all your installations
  3. You moved the software to another server or URL, and cannot active it on the new location
  4. Your server has some software installed that interferes the HTTP communication

You just purchased the software

In this case, you might run into problem because our license db doesn't have your order record yet. Your order ID will be available for activation within 24 hours.
 
During this period, you can activate a 30-day Trial license using the default order ID (already set in ~/config/appSetting.config) and re-activate with your own order ID later.

You don't have enough license to cover all your installations

Our software's license is per instance, meaning for each installed instance you need a license to activate. For example, if you install the software on a server farm for load balancing, you need a license for each of your server.
 
Issue can happen when you install the software on a new machine (e.g. add a new server to your server farm) before you purchase a new license for it. To solve the issue, please purchase additional licenses to match your new installations. Click here to purchase new licenses.
 
You don't need a license for your dev machine. See how to set up a dev environment using the Trial license.

You moved the software to another server or URL

Our software's license is tied to a URL & a machine, so if you move the software to another site or server, it will show Trial at the bottom of the pages. You won't be able to re-activate on the new location (url or machine) until you update the license db.
 
Please log in as the system admin (member ID = 0) and go to the Software Activation page in the AdminCP. Under Option 1, launch the License Management Page after you generate a license validation code. You'll be able to update your license record(s) there and re-activate your software afterwards.
 
See the best way to move your license to another location.

Your server has some software installed that modifies the HTTP communication

If you can't complete the activation step during setup, it's likely your server has some software installed that rewrites URL. In some cases your server will keep redirecting you to the same page that results in a browser error.
 
See this page if you can't complete the activation step during setup.
#1
jaghadiuno
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Re: Software Activation Issues 2014/07/26 13:26:44 (permalink)
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Hi Sam,
 
I recently moved my forum to a sub domain but now having trouble re-activating. I have followed all the directions but still cannot get it to work correctly.
#2
APGvNext Sam
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Re: Software Activation Issues 2014/07/27 03:28:12 (permalink)
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Hi John,
 
I reset the license db for you. About the issue you ran into: did you de-activate the license before moving?
#3
jaghadiuno
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Re: Software Activation Issues 2014/07/27 14:12:14 (permalink)
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Hi Sam,
 
No I de-activated it before moving. But moving it to a sub-domain took only a minute or 2. Then I tried to re-activate on the new domain. Maybe I should have waited a while after moving to the new domain before trying to re-activate?
#4
APGvNext Sam
vNext Dev
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Re: Software Activation Issues 2014/07/28 11:54:19 (permalink)
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nope, it should be available for re-activation immediately. Is everything working for you now?
#5
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